Privacy Policy

1. Overview & Commitment to Privacy

At Keyzzle (https://keyzzle.com), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect when you visit our website, register an account, or purchase digital products, how we use and safeguard that information, and the rights available to you regarding your personal data.

2. Information We Collect

We collect only the minimum information necessary to process your orders, deliver your digital software keys, and provide reliable customer support:

3. How We Use Your Information

Your personal information is used strictly for legitimate business and operational purposes, including:

• Order Fulfillment & Digital Delivery: Sending purchased activation keys, download links, and order invoices to your email and customer dashboard.
• Account Authentication & Security: Verifying your identity during registration and login via one-time verification codes (OTPs) and protecting your account from unauthorized access.
• Customer & Technical Support: Assisting you with installation inquiries, telephone activation (GetCID), warranty verifications, and replacement or Store Credit refund requests.
• Fraud Prevention & Compliance: Detecting and preventing unauthorized payments, duplicate claims, bot abuse, and chargeback fraud.
• Service Notifications & Price Updates: Sending important transactional alerts (such as order dispatch confirmations) and, where applicable, reseller price-drop or catalog updates from which you may opt out at any time.

4. Legal Basis for Processing

Where data protection regulations (such as the GDPR) apply, we process your personal data under the following legal bases:

• Performance of a Contract: To process your checkout, verify payment, deliver your digital license keys, and honor our product warranty.
• Legitimate Interests: To secure our platform, prevent fraudulent transactions, improve user experience, and maintain accurate customer account balances.
• Legal Obligation: To maintain financial, tax, and accounting records as required by applicable law.
• Consent: Where you voluntarily subscribe to promotional communications or configure local display preferences.

5. Cookies & Browser Local Storage

Keyzzle uses essential cookies and browser `localStorage` to ensure the website functions smoothly:

• Authentication & Cart Session Cookies: Required to keep you logged in securely, protect forms against Cross-Site Request Forgery (CSRF), and preserve items in your shopping cart during checkout.
• Preference Storage (`localStorage`): Used to remember your chosen display currency (e.g., USD, EUR, GBP), interface language, and Dark/Light theme mode without requiring server-side tracking cookies.

You can clear or disable cookies through your browser settings at any time, though disabling essential session cookies may prevent you from logging in or completing checkout.

6. Data Sharing & Third-Party Disclosure

We never sell, rent, or trade your personal information to third-party marketers or data brokers. We share limited data only with trusted infrastructure partners strictly as needed to operate our services:

• Payment Processors: To process and validate credit card, digital wallet, or cryptocurrency transactions.
• Transactional Communication Providers: SMTP email servers and automated messaging gateways used to deliver your OTP codes, order receipts, and license keys.
• Legal & Security Authorities: When required by law, court order, or to defend against verified payment fraud and security threats.

7. Data Security & Retention

We implement industry-standard technical and organizational security measures, including TLS/SSL encryption across all pages, salted cryptographic password hashing, two-factor authentication (2FA) for administrative systems, and automated rate-limiting on authentication and checkout endpoints.

We retain your account profile and order history for as long as your account remains active so that you can access your purchased keys, CSV downloads, and Store Credit history at any time. Financial transaction records are retained for the minimum period required by tax and accounting regulations.

8. Your Data Protection Rights

Depending on your location, you have the right to:

• Access & Portability: View and export your personal profile details and order history directly from your Customer Dashboard.
• Correction (Rectification): Update your name, email address, contact number, or password at any time via your Account Profile page.
• Deletion (Erasure): Request the permanent deletion of your customer account via your Profile settings or by contacting our support team, subject to mandatory legal retention of completed financial invoice records.
• Withdraw Marketing Consent: Opt out of non-essential promotional emails at any time.

9. Children's Privacy

Keyzzle does not knowingly collect personal information from individuals under the age of 18. If we become aware that a minor has submitted personal data without parental authorization, we will take prompt steps to remove such information from our records.

10. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect improvements in our privacy practices or changes in applicable regulations. Any modifications will be published on this page along with an updated revision date.